Do you have a shop or a showroom where I can come and view your products?
Sorry, we don't have a shop or showroom, we only sell our products online.

Do you have a catalogue that you can send me?
No, we don't produce a paper catalogue, because we are constantly adding new items to the website and it would soon be out of date. This also helps to keep our costs down and we can pass these savings on to our customers.

Do we ship overseas?
Yes, we are happy to accept orders from outside the UK, but unfortunately, we are unable to accept orders from the USA, Canada or Russia.

What payment methods do you accept?
We accept payment via Paypal. If you do not have a Paypal account, we also accept all major credit cards directly using Paypal as our secure payment processor.

How much do you charge for postage and packing/shipping?

UK postage and packing charges are as follows:

Orders up to £29.99 - £1.99
Order over £30 - FREE

International shipping charges are based on weight and will be shown at checkout. As a guide, you can buy up to 80g of goods for the following shipping costs:

Europe - £3.75
Rest of World (except US/Canada) - £4.50

When will my order be delivered?
We usually send your order within 1 working day from receiving your cleared payment. If we are very busy, it may take an extra day.  Working days are classified as Monday - Friday.

Exact delivery times depend on destination and your chosen delivery method. For UK deliveries by First Class post, the estimated delivery time is 1-2 working days, however it can sometimes take slightly longer. Airmail post generally takes about 3-10 working days to arrive, but this is not guaranteed.

How will my order be packed?
All orders will be sent in a high quality padded envelope. Fragile products will be wrapped in bubble wrap.

Can I pay by cheque or postal order?
Sorry, but we are unable to accept cheques/postal orders

Do I need a Paypal account in order to purchase from you?
No, you do not need to have or set up a Paypal account. You can pay by credit or debit card via Paypal secure checkout.

I want to buy one of your products, but I am unable to add it to my shopping cart
If a product is out of stock, you will be unable to add it to your shopping basket

Are your cabochons flat backed?
Yes

How long are your gemstone beads strings?
Our gemstone beads are supplied on temporary strings which are approximately 16 inches long (unless otherwise stated). The number of beads per string varies by the size of the bead, but the following can be used as a rough guide

4mm beads - 100
6mm beads - 65
8mm beads - 50
10mm beads - 40

I would like more information on buying cabochons please
The price shown is for a single cabochon stone unless otherwise stated. The photograph shows a selection of stones to illustrate the natural variations which can be found in each gemstone. All our cabochons have a flat back.

I would like to buy a colour that you don't stock.  Is it possible to order it for me?
It depends.  If we are just about to make an order at the wholesalers, we might consider it!  It's certainly worth asking.